Home Technology O2 network down for hours — customers cry out

O2 network down for hours — customers cry out

78
0
SHARE

— Millions left without 4G data access due to Ericsson software outage

— Why is O2 not working?

— What is the O2 network status as customers continue to have no data?

O2 customers are still unable to use data or make calls as the mobile phone provider continues to try and fix the current problems.

It was confirmed by O2 earlier today that the it has been identified as a software issue within the system of one of their 3rd party suppliers.

The most recent update of their progress was provided on the O2 UK Twitter account just after 12pm, it said that they are working closely with the 3rd party suppliers to try and fix the problem.

The company has described it as a ‘top priority’ and ahs apologised for the inconvenience, but an estimated time of when the O2 network will be working again hasn’t been given.

You can keep track of the O2 Network and check whether there are any updates by going to the O2 Status website.

Why is O2 not working?

O2 has confirmed that the cause of the data issues appears to be a software issue linked to a 3rd party. The mobile phone provider said: ‘One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.’

Customers have been encouraged to use WiFi whenever possible if they need internet access before the problems have been fixed.

According to the website DownDetector, problems with the network began to appear at just after 4am today – Thursday, December 6.

LEAVE A REPLY

Please enter your comment!
Please enter your name here