— Millions left without 4G data access due to Ericsson software outage
— Why is O2 not working?
— What is the O2 network status as customers continue to have no data?
O2 customers are still unable to use data or make calls as the mobile phone provider continues to try and fix the current problems.
It was confirmed by O2 earlier today that the it has been identified as a software issue within the system of one of their 3rd party suppliers.
The most recent update of their progress was provided on the O2 UK Twitter account just after 12pm, it said that they are working closely with the 3rd party suppliers to try and fix the problem.
The company has described it as a ‘top priority’ and ahs apologised for the inconvenience, but an estimated time of when the O2 network will be working again hasn’t been given.
You can keep track of the O2 Network and check whether there are any updates by going to the O2 Status website.
Outage Update: Our teams are working closely with one of our 3rd party suppliers who has identified an issue in their system which has impacted mobile services globally. This is our top priority and we are really sorry. Get updates here: https://t.co/5oS7qap2bj
— O2 in the UK (@O2) December 6, 2018
Why is O2 not working?
O2 has confirmed that the cause of the data issues appears to be a software issue linked to a 3rd party. The mobile phone provider said: ‘One of our 3rd party suppliers has identified a software issue in their system. Our technical teams are working extremely hard to resolve this.’
Customers have been encouraged to use WiFi whenever possible if they need internet access before the problems have been fixed.
According to the website DownDetector, problems with the network began to appear at just after 4am today – Thursday, December 6.
THIS IS MY LAST TWEET! THERE IS AN APOCOLYPSE! O2 IS DOWN I HAVE NOTHING! I WILL NEVER SEE IF ANYBODY REPLIES TO THIS BUT JUST KNOW LOVE YOU AND WILL MISS YOU ALL!
— Sammy Clifford (@sammyisawstr) December 6, 2018
— Dan Walker (@mrdanwalker) December 6, 2018
— Craig 👍 (@craig72811493) December 6, 2018
To all Brexiters struggling with loss of O2 services: YOU COPED FINE WITHOUT MOBILE DATA BEFORE 1973 SO STOP TALKING BRITAIN DOWN.
— Alex Andreou (@sturdyAlex) December 6, 2018
*O2 goes down for 3 hours*
— Nina (@ninau__) December 6, 2018
— cindy colliver (@cindersc) December 6, 2018